What should I pay attention to when ordering?

You must ensure that your delivery information is complete and up-to-date. Your order will be shipped according to the information you provided. Please make sure that your address and contact information are correct and up-to-date in order to avoid any problems during cargo delivery.

How can I order?

You can add the product to your cart by going to the page of the product you want to buy, selecting the product you like and clicking the "Add to Cart" button. Afterwards, you can click the "Proceed to Payment" button and enter your delivery information and complete the order.  

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Is it necessary to be a member to order?

No, you can do your shopping without being a member of our site.

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What is the shipping fee?

Shipping fee: 10.00 TL

Pay-at-door shipping fee: 15.00 TL
Free shipping on orders of 200.00 TL or more.

I placed my order, what next?
After your order reaches our system without any problems, an e-mail will be sent to your e-mail address that you entered during the order, stating the details of your order. We will prepare your order as soon as possible and ship it to your address.

How can I track the status of my order?

All the orders you have placed on our site; After logging in as a member, you can follow the process from the My Orders section on your account page or from our follow-up e-mails that will be sent to you.

My order has been shipped. How can I check its status?

If you are a member, your orders are listed on your account page. You can follow the status of your order in cargo by clicking on the link of your order delivered to cargo. If you are not a member, you can follow the process with the e-mail we will send you when your cargo is on its way.

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Return/Exchange Policy

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Exchange Conditions

If the product you purchased is found to be defective, you can request a change by sending it to the cargo officer with the report kept on the same day. product; You must send it complete with all parts, accessories and product packaging.

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Change Process

In exchanges and returns made without the approval of Grace Aksesuar, the realization of the transaction is not guaranteed.

• In order for you to be able to exchange and return, it is sufficient to send your package back by courier after contacting our officials via our contact information on our site, Instagram or Facebook addresses or live support.

Shipping Fees on Exchange

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